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First Source

BPO20,706+ employeesFounded 2001Public
3.49/5

5,986 verified employee reviews

Rated above the BPO average of 3.44 — strong on job security, weaker on career growth.

Data refreshed 2026-08-15 · nightly pipeline

How employees rate First Source

scale 0–5
Overall6.0k ratings3.49

▲ industry avg 3.44

Job security5.8k ratingsBEST3.45
Work-life balance5.8k ratings3.45
Company culture5.8k ratings3.34
Skill development5.8k ratings3.30
Work satisfaction5.8k ratings3.30
Salary satisfaction5.8k ratings3.15
Career growth5.8k ratingsWORST2.92

Should you join?

  • Job security (3.45) and Work-life balance (3.45) are its best-rated categories.
  • !Career growth (2.92) is the weakest signal in employee reviews.
  • Overall 3.49 vs the BPO average of 3.44.

How First Source compares

Top 67%

of 22,751 rated companies

#122 of 263

in BPO

Job security -0.01Work-life balance -0.18Company culture -0.17Skill development -0.21Work satisfaction -0.17Salary satisfaction -0.32Career growth -0.24

vs the average across all 22,751 rated companies

Real interview signal

Questions candidates reported after interviewing at First Source · roles as reported.

381

Interview experiences

139

Questions reported

Process Operations Lead

How do you manage daily leakages?

✦ Get AI answer

Customer Service Associate

What are your salary expectations for this company?

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RPA Developer

What is the difference between PDD and SDD?

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••••••••••••••••••

3+ more First Source questions + AI answers for every one

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★ Employee portal

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3 reviews submitted on PrepNPlaced

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First Source logo

2 · Rate the categories

Overall
Job security
Work-life balance
Company culture
Skill development
Work satisfaction
Salary satisfaction
Career growth

3 · Your experience

4 · Stay anonymous

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🎁 Your first review unlocks 3 bonus interview questions.

Company facts

Firstsource focuses on enhancing customer experience through technology and tailored support, optimizing business processes for global clients.

CEO
Vipul Khanna
Founded
2001
Employees
20,706+
In India
20706
Type
Public · BPO

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Compare with similar BPO companies

Ratings combine verified public employee-review sources with reviews submitted on PrepNPlaced · refreshed nightly · Report incorrect data